Support
Customer service
Every marketplace's messages in one inbox, answered by our team the same working day, in your brand's voice.
from £350/month
What we actually do
The checklist, not the brochure.
- All channels in one inbox
- Replies written in your brand voice, using drafting tools for speed
- Returns, refunds and A-to-z claims handled
- Escalations to you only when needed
- Weekly issue summary
Indicative pricing
Typical costs. Fixed quote after a call.
Standard packages for the usual set-ups; custom quotes for anything bigger or messier. Ex VAT. Ad spend and marketplace fees are paid by you, direct.
| Typical work | What drives the cost | Typical cost |
|---|---|---|
| Customer service | Message volume, channels, hours covered | £350–£1,200+/month |
Typical costs, ex VAT. Your fixed quote follows a 30-minute call and audit.
FAQ
Before you ask.
Is there a minimum term?
Retainers are 3 months minimum, then rolling with 30 days' notice. Projects are fixed-price.
Who approves changes?
You set a threshold. Anything above it, like price changes or new ad budgets, needs your sign-off.
Can we start small?
Yes. Most clients start with an audit, then one channel or one service.