Legal
Terms of business
The key terms of working with us. Your full Client Services Agreement comes with every proposal.
Last updated 1 October 2026
Summary
| Who we work with | Businesses only. These terms do not apply to consumers. |
| Quotes | Every engagement starts with a written proposal and fixed price. Nothing starts until it's signed. |
| Minimum term | Retainers run for 3 months, then roll monthly until either side gives 30 days' written notice. |
| Payment | Retainers monthly in advance. Projects 50% on signing, 50% on completion or go-live. Invoices payable within 14 days. Late payment interest under the Late Payment of Commercial Debts (Interest) Act 1998. |
| Third-party costs | Marketplace fees and commissions, ad spend, software subscriptions, photography and hardware are paid by you directly or recharged at cost unless agreed otherwise. |
| Your accounts | Marketplace, ad and platform accounts stay in your name. We are added as users with the access each task needs, and you can remove us at any time. |
| Approvals | Changes above the thresholds agreed in your proposal (for example price changes, ad budgets, new listings) need your written sign-off. All changes are logged. |
| Your responsibilities | Accurate product data, stock and pricing; product compliance and safety; fulfilment and customer obligations; timely approvals and access. |
| No guarantees | Marketplaces, ad platforms and search engines make their own decisions. We don't guarantee approval, rankings, sales or reinstatement. |
| Data protection | Where we process personal data for you, our Data Processing Agreement under UK GDPR Article 28 applies. |
| Confidentiality | Both sides keep the other's confidential information confidential during the engagement and for 2 years after. |
| Intellectual property | On full payment you own the deliverables made for you (content, listings, designs, code written for you). We keep our own tools, templates and know-how. |
| Liability | Our total liability is capped at the fees paid in the 3 months before the claim. Neither side is liable for indirect loss or loss of profit. Nothing limits liability that can't be limited by law. |
| Ending early | Either side can end immediately for a material breach not fixed within 14 days, or insolvency. On exit we hand back access and an export of your data. |
| Law | England and Wales. |
The full Client Services Agreement, Order Form and Data Processing Agreement are sent with your proposal. Ask for a copy any time: [hello@DOMAIN].